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03-30-2013 10:44 AM
Hi,
I searched about this but couldn't find anything to solve an issue about upgrade brightcloud databese.
On dashboard version is 0
First installation and we get error.
On the pcap we see
HTTP/1.1 401 Unauthorized
Transfer-Encoding: chunked
Server: Microsoft-HTTPAPI/2.0
Date: Sat, 30 Mar 2013 17:40:54 GMT
Mar 30 19:40:54 Failed to download 'full_bcdb_4.66.bin'
Mar 30 19:40:54 Error: pan_bc_download(pan_bc_url.c:1514): Failed to perform download and update
Mar 30 19:40:54 Error downloading latest URL database
Any help; thanks from now.
04-06-2013 11:10 AM
Packet capture while upgrading :
<?BrightCloud version=bcap/1.1?><bcap><seqnum>6</seqnum><response><status>603</status><statusmsg>License Expired</statusmsg></response></bcap>\r\n
Issue was; Brightcloud did not give access to our legal license.
03-30-2013 06:46 PM
I have the same issue and opened a case. It sounds like a number of customers are having this.
Mar 30 20:43:01 Loading BrightCloud URL categories...
Mar 30 20:43:02 ip 64.87.3.54 message RT time 0.137
Mar 30 20:43:02 ip 54.244.232.149 message RT time 0.158
Mar 30 20:43:03 ip 46.51.176.201 message RT time 0.245
Mar 30 20:43:03 ip 54.228.232.119 message RT time 0.237
Mar 30 20:43:03 ip 208.87.136.247 message RT time 0.128
Mar 30 20:43:03 Best IP for service.brightcloud.com is 208.87.136.247
Mar 30 20:43:03 Connected to Brightcloud update server service.brightcloud.com, initiated by 192.168.10.8
Mar 30 20:43:03 Cannot receive data from 'service.brightcloud.com:80' to download BrightCloud URL database
Mar 30 20:43:05 Error downloading latest URL database
03-31-2013 02:25 PM
Apr 01 00:22:11 Cannot receive data from 'service.brightcloud.com:80' to download BrightCloud URL database
did you get this while upgrading or new installation ?
03-31-2013 06:56 PM
I did just manually seed it, but still same error on upgrade.
03-31-2013 08:03 PM
Although I did see this after manual signed install.
Mar 31 22:01:07 Loading BrightCloud URL categories...
Mar 31 22:01:09 Installing uploaded database...
Mar 31 22:02:15 Max. entries: 387 at index 16646
Mar 31 22:02:15 Time taken: 60
Mar 31 22:02:15 Failed to rename from '/opt/pancfg/opt/pan/content/brightcloud/bcdb_new.bloom' to '/opt/pancfg/opt/pan/content/brightcloud/bcdb.bloom'
Mar 31 22:02:15 Initial Brightcloud URL database was downloaded successfully
Mar 31 22:02:24 URL filtering database was upgraded from version 0 to version 4061 by the auto-update agent
03-31-2013 11:12 PM
That is strange.I never saw that.I always get error when try to install after upload both with tftp,scp
04-04-2013 12:22 PM
any solution ?
support also couldn't solve this yet
04-06-2013 11:10 AM
Packet capture while upgrading :
<?BrightCloud version=bcap/1.1?><bcap><seqnum>6</seqnum><response><status>603</status><statusmsg>License Expired</statusmsg></response></bcap>\r\n
Issue was; Brightcloud did not give access to our legal license.
04-06-2013 11:16 AM
Yes, it turns out that a couple of PA-500 device models were unrecognized by the BrightCloud servers. We've since updated this issue with the BrightCloud license servers, so this should be resolved now.
Thanks,
Doris
04-06-2013 11:21 AM
Great.. I just checked and mine are finally updating! I heard back form the community before tech support. Gotta love the social web!
04-06-2013 11:24 AM
To be fair to the Support team, I just sent them an update after I posted here.
04-06-2013 11:43 AM
Thinking of the customer first.. you rock!
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