User format not consistent

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User format not consistent

L0 Member

We have a strange inconsistency with our users traffic sometimes showing in our FW logs sometimes as\username and sometimes as orgdom\username. Every now and then they also just register as no user at all.


I haven't really been able to track this one down. Has anyone had anything like this happen?


Cyber Elite
Cyber Elite

you'll want to look into normalization

the authentication profile contains a 'domain' field which should be set to the netbios name 'orgdom' (no extension)

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

I found this behaviour also on one of our firewalls. There is no authentication profile involved, only the integraded user agent on the firewall which queries the active directory logs.

Cyber Elite
Cyber Elite

if it's the user-id agent normalization should happen automatically, check for inconsistencies in the domain map, which is used to normalize:

debug user-id dump domain-map


if it looks odd, try clearing

debug user-id clear domain-map

refresh group mapping

debug user-id refresh group-mapping all



and wait for new users to pop up 🙂

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization
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