We have a strange inconsistency with our users traffic sometimes showing in our FW logs sometimes as organizationdomain.com\username and sometimes as orgdom\username. Every now and then they also just register as no user at all.
I haven't really been able to track this one down. Has anyone had anything like this happen?
if it's the user-id agent normalization should happen automatically, check for inconsistencies in the domain map, which is used to normalize:
debug user-id dump domain-map
if it looks odd, try clearing
debug user-id clear domain-map
refresh group mapping
debug user-id refresh group-mapping all
and wait for new users to pop up
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