User-ID Agent not mapping users

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User-ID Agent not mapping users

L1 Bithead



Im trying to configure User-ID Agent.


Dedicated users is created, with details acroding to: Create a Dedicated Service Account for the User-ID Agent (

Agent version: 10.0.4-23

Agent is installed on Windows Server 2019.

DC's are on Windows Server 2019.

All is up to date. 


This is the status of the agent:




But still this is not mapping any users.

When i click Monitoring, the list is empty. 



Any advice how to resolve that issue?

Best Regards



Cyber Elite
Cyber Elite

Hi @mgwozdz ,


I would suggest you to try and grand full domain admin access to the account used by the agent. This way you can first eliminate permission issues.


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