User-id issue.

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User-id issue.

L2 Linker

Hi All,


Firewall is 3050 with pan-os version 9.0.9-h1 we are using user-id agent as well as agentless for user-mapping.

Sometimes we are getting machine names instead for ip-address instead of source usernames.we have user-based security policy. Why do we get machine names for usernames in the user-id logs.


Agent version is 9.0.5-8


Thanks and regards,

Gideon Konga


Cyber Elite
Cyber Elite

do you have probing enabled and does the sevice account have all the appropriate WMI privileges?




Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Cyber Elite
Cyber Elite


Do you have certificate authentication for anything in your environment? If you absolutely don't want your user-id to ever pick up machine accounts simply add them into your ignore-user list; assuming you follow a naming convention you can just wildcard all of them and they won't be added into the user-id database. 

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