User-id issue.

cancel
Showing results for 
Search instead for 
Did you mean: 

User-id issue.

L2 Linker

Hi All,

 

Firewall is 3050 with pan-os version 9.0.9-h1 we are using user-id agent as well as agentless for user-mapping.

Sometimes we are getting machine names instead for ip-address instead of source usernames.we have user-based security policy. Why do we get machine names for usernames in the user-id logs.

 

Agent version is 9.0.5-8

 

Thanks and regards,

Gideon Konga

2 REPLIES 2

Cyber Elite
Cyber Elite

do you have probing enabled and does the sevice account have all the appropriate WMI privileges?

 

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-admin/user-id/map-ip-addresses-to-users/create-...

 

 

 

Tom Piens
PANgurus

Cyber Elite
Cyber Elite

@GideonKonga,

Do you have certificate authentication for anything in your environment? If you absolutely don't want your user-id to ever pick up machine accounts simply add them into your ignore-user list; assuming you follow a naming convention you can just wildcard all of them and they won't be added into the user-id database. 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!