User-ID rule to bypass HIP check not matching.

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User-ID rule to bypass HIP check not matching.

L1 Bithead

Hi all,


I have a rule to allow certain Global Protect users DNS and RDP traffic by matching the user-id. However, even though it looks like the traffic should match when I view the traffic log it's not?! For some users the rule works fine but others it doesn't match and I can't work it out.


Any help would be greatly appreciated 🙂




Cyber Elite
Cyber Elite


Would really need to look at the logs to figure this out. You've verified that the user-id is recorded in the denied traffic logs and the rulebase entry properly passes when you do a test security-policy-match? Can you give us an output of the security entry and an example of one of the logs that isn't currently working? 

L3 Networker

Hi ,


Check the user-id how is formatted in the logs like :  domain\bob

Then check the traffic logs that you interested and check there the user , it should be something else and that is the reason why 

Then check the security policy to see if you have domain\bob like the user ID .

The HIP collection is taking the username and domain. 

L4 Transporter

Hi all,


I have a similar problem. I have some users connect by global protect with HIP Profile that sometimes they have match in one rule and othertimes they have match in another rules. 


I still have two rules, one with HIP and one without HIP profile for this reason.


I want to delete the rule without HIP profile but not for the moment because I have the doubt that if I don't have it... the traffic can go down as it is still maching on both rules

Can anyone help me?



@BigPalo are there different HIP profiles specified in the two security policy rules?

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