How to submit incorrect app classification?

I'm having some difficulty navigating this site. I want to submit the application "Xbox Music" as streaming music (http://music.xbox.com). Currently it's being classified under "xbox-live" (online gaming).

Registering a PA-850 (won't allow me to register the device)

Hello everyone, 

My company recently purchased a used PA-850 from an Ebay listing. I have been trying to register the device so I can update the OS Version.

However, when we attempt to register the PA-850, the system throws an error saying it is unab

How to force GlobalProtect user to always connect to portal

Hi Guys,

For couple of reasons, recently I started to think - Is there a way to force the users to always connect to the GP portal first and don't use saved gateway config?

I have noticed that we have lots of users connecting straight to the GP gatew

Not able to push and commit from the panorama.

Dears,

I have added my firewalls in a panorama. but sometimes i am getting the below commit error:-

VPN-SSL is not a newly created object. it was there since i added the firewall in the panorama. And the issue occurs intermittently.

Panorama version -

Múltiple Proxy ID PAN - Migration from FG using group address.

Hello guys!

I'm on a manual STS VPN homologation from fortigate, and I have address pools declared in the encryption domains, which translates to too many proxy id's for palo alto, is there any way to configure this without having to generate so many

Office 365 stmp relay

Allowing Office 365 smtp relay FQDN as a destination address in policy. but not working. any suggestion.

Edge Not Displaying Images With Palo Alto Networks Generated Page

Recently our Network guys implemented a Palo Alto firewall and we have started using it to block content. For instance a user tries to go to a gambling website and they get a blocked message that has a couple of images that are hosted on a different

Techsupport file not generate

when i generate the tech support file from GUI it's start after we min the loading process is remove and  failed to generate the tech support file and we cannot see on GUI 

PAN-OS version : 8.1.9 

Please advise

Syslogs vs. Traffic Logs in Monitor

Good evening,

I am working on a project that requires the use of threat logs and traffic logs of an institution with which I am affiliated. Our security manager can provide me access to our threat logs via the Monitor tab in PAN-OS. However, we are e

Can get a User-ID table via XML-API on Windows UID agent?

Hi everyone, 

I can get a User-ID table via XML-API on a firewall for checking that the user authenticated and do something such as logout a user.

I need to use a UID agent for doing it. Can get a User-ID table via XML-API on Windows UID agent?

I have

Panorama with virtual system

The issue is when we try to connect the firewall “with four virtual systems” to panorama, not all zones imported on the panorama.

Zones working fine with two virtual systems and not imported all zones on the other.

If we try to create it manually on pa

Firewall syslog timezone

From my understanding, the timestamp within syslog messages from the Palo Alto firewall are based on the time zone configured on the firewall. However, the syslog message does not include what that time zone is, which can cause problems for SIEMs and

HIP profiles for internal outbound traffic

Hello Community, I hope you are well. I need to apply our security posture for internal user browsing.

I would like to know if it is possible to apply HIP profiles for internal users (not vpn ssl connections). Just installing Globalprotect on the wor