11-29-2017 03:14 AM
When enabling user-id where does it check against to get the information to identify the users? I have it turned on for serveral zones and it only seems to work on the VPN user-id's.
11-29-2017 04:14 AM
You can use the security log of you’re domain controllers.
Check device, User Identification. I prefer using the User ID Agent and point the Palo Alto to this agent.
There are also scripts available to get the users from a radius log.
11-29-2017 05:42 AM
This guide should be very helpful :
12-01-2017 05:28 AM
That is what I was thinking too Mick, we authenticate against LDAP instead of AD and I was wondering if the PA only does the userid against AD
12-01-2017 05:40 AM
i have never tried with LDAP but i'm sure its something to do with the PA being only able to read LDAP groups and not LDAP attributes that some LDAP admins use instead of groups.
below is a link explaining this issue and a possible workaround.
it may not help you but at least give you a better understanding of whats going on.
12-01-2017 06:09 AM
12-01-2017 07:04 AM
There are many methods to collect User id information: reading Active Directory authentication logs, server sessions (drive maps), API scripts, Captive portal, syslog collection, TerminalServer sessions, GlobalProtect authentication,...
Please check out this article that highlights most of the main ways to collect user identification information and how to set it all up:
12-01-2017 07:09 AM
well i have only briefly browsed the document but my assumptions are as follows.
if your PA identifies its users via authentication, such as your VPN then you can use LDAP groups against those users for policies etc.
the previous link explains how to do this. but...
if your users do not auth via AD then you will not be able to map IP's to users as the LDAP server will not hold a database of user related IP's.
The PA user-id reads the security log on AD as this records users addresses when they use domain services, email, logon etc.
so I would say yes to your previous post.. But.. (again)
the user-AD agent installed seperately has config settings for EDirectory.. as wll as AD.
oops! someone has just posted previous to me so may be of better use.
12-01-2017 07:11 AM
the document I refer to is the one i posted earlier, not the one from @reaper.
sorry for the confusion....
12-01-2017 09:11 AM
Also check to make sure that the User-ID is enabled on the zone. Its burned me a few times over the years.
12-04-2017 05:34 AM
12-05-2017 09:45 AM
Do you have to have a certain version of the userid agent for different OS's of the PA? I don't want to have to upgrage the agents every other month unless it does it automagically
12-05-2017 10:32 AM
No, i have used same agent for all 7.x versions, only had to upgrade when moved to v8. As requires a device cert.
however v8 had other issues so rolled back to v7 and original agent.
we have 2 agents so upgrading (if required) can be pretty seemless.
12-05-2017 11:09 AM
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