Video problems

[soporteseguridad]

hi, im having problem with videoconference LIFESIZE, the calls work but we cannot see the video. We have a rule any any permit and we dont know whats happening. I read about disable statefull packet inspection in our firewall. how can i do this in PA??

[lewis]

We experinced this too. I suspect you are sending multiple users out to the internet behind one address and if you look at the reply traffic you will see it getting dropped at the NAT ip. Our firewall team suggested the group looking to use Lifesize to get in contact with the vendor to assist with resolution. 

[pankaku]

Try doing a static one-one NAT. This is possibly because of NATing. You have to use a new dedicated public IP address for you internal server.

[soporteseguridad]

WE have NAT 1to1 for this server going to the cloud

[Raido_Rattameister]

Do you see any incoming traffic towards 1to1 NAT public ip being blocked?

[itsimaine]

Hello,

Was there any resolution to this issue?

We are experiencing the same issue as well.

Thanks