Customer Support Portal 2FA Disable

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Customer Support Portal 2FA Disable

L1 Bithead

In trying to improve the security of our access to CSP, I enabled 2FA at an account level.  In testing, it was not as configurable as I wanted, so I disabled it for the account.  In attempting to disable it for my own account (as required after enable/disable for the account), my profile change is not saved.  I will get the "changes saved" message, but when I re-access my profile it is still enabled.


Is there some account level configuration that I am missing? 


I would really like to see external authentication services to be supported, still having to register the ID in the portal, but allow my company ID Management processes/tools to be used to revoke authentication on leaving the company, etc.


Cyber Elite
Cyber Elite



This is something (I believe) that the Admin team could create a ticket and assign the to the correct group within PANW.

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