Video problems

Reply
Highlighted
L4 Transporter

Video problems

hi, im having problem with videoconference LIFESIZE, the calls work but we cannot see the video. We have a rule any any permit and we dont know whats happening. I read about disable statefull packet inspection in our firewall. how can i do this in PA??

Highlighted
L4 Transporter

We experinced this too. I suspect you are sending multiple users out to the internet behind one address and if you look at the reply traffic you will see it getting dropped at the NAT ip. Our firewall team suggested the group looking to use Lifesize to get in contact with the vendor to assist with resolution. 

 

 

Highlighted
L5 Sessionator

Try doing a static one-one NAT. This is possibly because of NATing. You have to use a new dedicated public IP address for you internal server.

Highlighted
L4 Transporter

WE have NAT 1to1 for this server going to the cloud

Highlighted
L7 Applicator

Do you see any incoming traffic towards 1to1 NAT public ip being blocked?

Enterprise Architect @ Cloud Carib www.cloudcarib.com
ACE, PCNSE, PCNSI
Highlighted
L1 Bithead

Hello,

Was there any resolution to this issue?

We are experiencing the same issue as well.

 

Thanks

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!