09-18-2018 11:02 AM
After installing a new PAN-OS and going to Device/Software tab, it's blank. Nothing there, not even the old PAN-OS. Any help is appreciated.
09-18-2018 11:28 AM
Hey @jmarchant,
What about after clicking the "Check Now" button bottom left? Is the FW licensed with the Support License? You'll need that to do software upgrades.
Cheers,
Luke.
09-18-2018 11:38 AM
Thanks for the reply... We normally load our license before install, but I'll definitly check!
11-27-2022 01:55 AM
Hi @Salathiwe
The list of available images in Software is generated by cache which firewall maintain locally. This cache is not updated automatically but on demand after you click "check now". Check now will instruct the firewall to connect to update server and get the latest list of available images. On only installed firewalls, as you can image no such cache is generated, so you need first to click on "check now".
If firewall has network connectivity and valid support license it will be able to contact update server and populate the list. If you don't have support license, or network connectivity FW will show popup error message.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
