Website works in Incognito but in normal browser

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Website works in Incognito but in normal browser

L4 Transporter

Hi Team,

We have issue with the Videos playing in Normal browser. But it works fine with the Incognito Mode. This traffic passes through the Prisma and i dont see any issues as such which could relate this issue. Any one faced this weird issue before, if yes please suggest the solution you implemented to get through this?


Sanjay S


Community Team Member

Hi @Sanjay_Ramaiah ,


This is likely a browser issue. Can you try clearing your Cookies and other site and Cached files in the normal browser? 

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L4 Transporter

Thank you Jay for the response 🙂

@JayGolf forgot to update it works once or twice with the cache cleared as well. After that again same issue.

So i suspect something to do with the Browser itself, any other thoughts on this?

L3 Networker

Try different browser its not Palo Issue.

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