What is PA doing? Why is it now so difficult to open a case

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

What is PA doing? Why is it now so difficult to open a case

L1 Bithead

This is absolutely ridiculous.  Since when does it such a hassle to open a simple case?  Do I need to get rid of my PA devices and move to a different platform?

2 REPLIES 2

Community Team Member

Hi @dwilliamsonami ,

 

I am sorry you are having issues opening a case. Could you please describe what you are running into when opening a case? Happy to help or take note of your concern. 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

Never mind, I found it in small print at the very bottom of the search results page.  It should be right in the support home not hidden three or for pages in.  Not sure what types of support calls PA gets but when I need to open a case, it's typically an emergency and the longer it takes the more downtime/$ loss our company incurs.

  • 927 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!