When I press "Connect" button nothing happens

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When I press "Connect" button nothing happens

L1 Bithead

Installeds GlobalProtect 4.0.4-9 on my Mac. When I press "Connect" button nothing happens. I'm blocked, please help!

8 REPLIES 8

Cyber Elite
Cyber Elite

What MacOS version?


@vsys_remowrote:

What MacOS version?


10.13.3

Did you check the Global protect logs for errors? Or may be before further troubleshooting: could you try with 4.0.7 first?


@vsys_remowrote:

Did you check the Global protect logs for errors? Or may be before further troubleshooting: could you try with 4.0.7 first?


Checked the logs - no error signs. Maybe will try 4.0.7.

Did you ever get to the bottom of this one?

[10:00 AM] Hill, Ron
  1. From the system tray, click GlobalProtect to open it.
  2. In the top right, select Settings > General.
  3. Under Portals, click <Portal Name> to select it, then click Delete.
  4. In the upper right, click the X to close the window.
  5. Go back to your system tray and click GlobalProtect to open it.
  6. When prompted for a portal address, enter <Portal Name> then click Connect.

Unfortunately that did not work for me.  I have tried everything from uninstalling, reinstalling, deleting the Palo folders and changing registry settings.  Its happening with multiple (but not all) machines.  I also opened a ticket with support but I was just told there must be another program that is causing issues.  

☹️ 

L0 Member

John_Middleton - was this ever resolved for you? I'm having this issue with a Laptop, as well.

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