General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

Discussions

log rotation alarm in the Panorama?

Hello community! The firewalls generate an alarm when certain % of the log quota is reached: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClktCAC In Panorama you don´t have those alarms. In a Panorama-VM Logs are purged actively when 5% of the allocated quota is left or if the available space is less than 50 GB, ...

Carracido by L4 Transporter
  • 1147 Views
  • 1 replies
  • 0 Likes

Delete logs in /opt/panlogs can select specific date?

Hi All, i have question on this KB : How to Clear Logs To Reduce Disk Space usage on /opt/panlogs - Knowledge Base - Palo Alto Networks can we chose to delete the logs by specific date? if there any command or KB to do it, can do please share. Thank you

logdb quota question

Hi , in show system logdb-quota as per screenshot i found something weird information As you can see, the system log is have max allocated 12.91GB, but why actual disk usage for system logs can be reach 61GB ? Can anyone know and explain about this ? thank you

Unable to Log Into Customer Support Portal

Hello. I just made an account with Palo Alto. I'm trying to get access to the IOS files for my company's Palo Alto devices to get them updated. When I try to access the Support Portal, I get an "unexpected error," which directs me to customer support phone numbers. Those numbers led to automated menus, which terminated the call and advised...

CVE ID

Device details : PAN-PA-5060 / Palo Alto There are 6 CVEs in the advisory. DESCRIPTION: CVE-2024-9463: CVSS: 9.9CVE-2024-9464: CVSS: 9.3CVE-2024-9465: CVSS: 9.2CVE-2024-9466: CVSS: 8.2CVE-2024-9467: CVSS: 7.0CVE-2024-9468: CVSS : 8.2 Kindly confirm, if these CVE IDs are impacting FW/panorama at all. Also, I am not able to find any source...

Failed to install PanOS_3200-10.2.9-h1 with the following errors

Hi Guys. i have PA-3220 need upgrade to 10.2.9-h1. but failed. see bellow error msg. try to reboot . no luck. and try to downgrade. also failed. can someone help for this issue? thanks very much. Loading into software managerFailed to install PanOS_3200-10.2.9-h1 with the following errors.Traceback (most recent call last):File "/...

Failed to establish GRPC connection to AceMlc2 service: failed to start grpc connection with address ace.eu.hawkeye.services-edge.paloaltonetworks.com

Getting below alert from the hardware firewall. "Failed to establish GRPC connection to AceMlc2 service: failed to start grpc connection with address ace.eu.hawkeye.services-edge.paloaltonetworks.com:443" Followed the below document but no luck. Does anyone faced similar issue ? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?i...

CyberEye by L3 Networker
  • 9644 Views
  • 4 replies
  • 0 Likes

Do PAN TAC even read the content of the ticket?

This has happened more time than I can count, and I have Platnium support. I work in the US Eastern time zone 8am-5pm ET and every time when I open ticket with PAN support, I always put in this line at the beginning of the ticket: "I would like to work with a TAC engineer in the US Eastern timezone 8am-5pm ET". Yet, sometime the ticket gets...

dtran by L4 Transporter
  • 2940 Views
  • 5 replies
  • 0 Likes

show routing route destination output

Hi all,there is something which is confusing me when I want to check an entry of the routing table.If I'm looking for an entry of my routing table with:"show routing route destination x.x.x.x/x" and the route is covered by the default route, the output is like below:admin@rou11004(active-primary)> show routing route destination 8.8.8.8/32flag...

muellerm by Not applicable
  • 22785 Views
  • 6 replies
  • 0 Likes

Help Allowing VDI Connections

AT&T has provided our users with virtual machines using VMware Horizon Client. However, when in the office, our users cannot connect to their VDI machine. However, when external, using our GlobalProtect VPN, they connect successfully. Error: Loading Failed​VDPCONNECT_CONNECT_TLS: The connection to the gateway or the remote computer could...

Doubt about costomize config log paloalto

Hi team The security auditors ask us if in the Config Log it is possible to have an additional field in the log that links all the events of a rule change with a ticket id external to Palo Alto. That is to say that in the attached logs an additional field with the Ticket appears in a mandatory way to be able to link the event with the ticket: an...

Alpalo by L4 Transporter
  • 1685 Views
  • 3 replies
  • 0 Likes

Resolved! Clear Cache DNS on Panorama / Firewall

Hi All, may i know if i use below command able to clear the DNS caches. >show dns-proxy cache all >clear dns-proxy cache all How to Verify DNS Proxy - Knowledge Base - Palo Alto Networks what we want to ask is, if the command above is suffice to clear cache in panorama / firewall because during the swing from primary server to secon...

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