01-22-2014 12:49 AM
Hi,
Can you confirm how quickly we should be receiving the Wildfire analysis report following a malicious file detection?
I have a wildfire upload that occured at about 2am GMT, I have the PAN log message reporting the upload, and in the PAN Wildfire THREAT log I can see it has been logged as malicious and links me to the online portal with the analysis proving that.
However, 7 hours later I still have not had the analysis email. As it is this email that we use to trigger a follow up (it's the only way I know to positvely confirm a malicious file?) it's important that we receive this ASAP.
Thanks
01-22-2014 02:39 AM
Hi Alistair,
The email alert is triggered as soon as we reach a conclusion on a given file - either as benign or malware (assuming email alerts are configured for both outcomes on a per serial number basis, under settings of the Wildfire portal). Our Wildfire portal has been updated but that shouldn't have affected the email alert configuration.
If you could forward me your serial number, file name/hash and link to the wildfire analysis page, I can get this verified by our threat team.
Many Thanks,
Nirmal
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