Blank page on internet explorer when opening email links

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank page on internet explorer when opening email links

L2 Linker

I have a few users reporting problems with opening some web pages in internet explorer (IE) when connected to GlobalProtect. Clicking on the email link simply opens up a blank page in IE. When the same link is pasted in Chrome, it works OK.

When using Cisco AnyConnect, the problem with IE does not occur and email links open as normal.

 

Has anyone seen a similar issue? Any suggestions of a possible fix?

2 REPLIES 2

Cyber Elite
Cyber Elite

@MartinE,

Have you taken a look at your traffic logs on the firewall and verified that the associated traffic is actually being allowed? Verify that you have something setup to log traffic that isn't hitting an allow entry or override the interzone-default entry temporarily to ensure you are seeing all of the traffic. 

Yea...I've double-checked that the traffic is being allowed through. Also, when the same link is pasted in Chrome, it works fine.

  • 4889 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!