Can't Uninstall GlobalProtect

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L0 Member

Can't Uninstall GlobalProtect

After a drive failure I cannot uninstall goblaprotect. The failed drive was only used for my applications. So the install directory was lost but my main windows drive is intact so GP is still registered as an application.  I have the install msi for GP 5.00 but it cannot repair or remove the existing package.

Is there any way other than editing the registry to get rid of this entry?

If the registry is the only option what Key should I search for?

Thanks,

Steve

Highlighted
L4 Transporter

Try Following Steps.

 

  • Disable WMI services : run - services.msc - Windows Management Instrumentation(WMI) - stop the service.
  • Delete the files under C:\Windows\System32\wbem\Repository
  • Open regedit
    Go to HKEY_LOCAL_MACHINE > Software and HKEY_CURRENT_USER > Software. Delete the Palo Alto Networks folder.
  • Delete the same if the same folder is present in any other user under HKEY_USERS.
  • Un-install GlobalProtect from Windows 'program and features'.
  • Make sure that the virtual adapter in not present in the Network adapter settings.
  • Reboot the machine.
  • Reinstall GlobalProtect with admin privileges.
  • Confirm that WMI service is running.
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