My end-users can't use Global Protect recently, the "Connect" button is unresponsive.
I've checked the log & see as below:
(T9408) 10/12/21 08:50:45:879 Error( 625): Send failed with error: 0
(T9408) 10/12/21 08:50:46:379 Info ( 246): InitWinConnection ...
(T9408) 10/12/21 08:50:46:379 Error( 250): Cannot connect to service, error: 10056
(T9408) 10/12/21 08:50:46:379 Debug( 536): CPanCommand::Send - not connected, and reintialized connection to service.
(T9408) 10/12/21 08:50:46:379 Debug( 563): Send command to Pan Service
Any idea how to fix this issue ? I've reinstalled the client but it doesn't help
It sounds like there is a service down. First see https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008UGsCAM
Then if needed the other articles as PanGPA is the globalprotect GUI but the PanGPS is the real service that is needed.
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