Cannot connect to service, error: 10056

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Cannot connect to service, error: 10056

L0 Member

Hi all,


My end-users can't use Global Protect recently, the "Connect" button is unresponsive.

I've checked the log & see as below:


(T9408) 10/12/21 08:50:45:879 Error( 625): Send failed with error: 0
(T9408) 10/12/21 08:50:46:379 Info ( 246): InitWinConnection ...
(T9408) 10/12/21 08:50:46:379 Error( 250): Cannot connect to service, error: 10056
(T9408) 10/12/21 08:50:46:379 Debug( 536): CPanCommand::Send - not connected, and reintialized connection to service.
(T9408) 10/12/21 08:50:46:379 Debug( 563): Send command to Pan Service


Any idea how to fix this issue ? I've reinstalled the client but it doesn't help


Many thanks


Cyber Elite
Cyber Elite



Is this happening with one user or all the users?

Is PAN GPS service running under services in windows?




Help the community: Like helpful comments and mark solutions.

I see that I shared the wrong article for Mac. Yes @MP18 is right that this is the first point to check.

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