Cannot connect to service, error: 10056

[binhlam94]

Hi all,

My end-users can't use Global Protect recently, the "Connect" button is unresponsive.

I've checked the log & see as below:

(T9408) 10/12/21 08:50:45:879 Error( 625): Send failed with error: 0
(T9408) 10/12/21 08:50:46:379 Info ( 246): InitWinConnection ...
(T9408) 10/12/21 08:50:46:379 Error( 250): Cannot connect to service, error: 10056
(T9408) 10/12/21 08:50:46:379 Debug( 536): CPanCommand::Send - not connected, and reintialized connection to service.
(T9408) 10/12/21 08:50:46:379 Debug( 563): Send command to Pan Service

Any idea how to fix this issue ? I've reinstalled the client but it doesn't help

Many thanks

[nikoolayy1]

It sounds like there is a service down. First see https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008UGsCAM 

Then if needed the other articles as PanGPA is the globalprotect GUI but the PanGPS is the real service that is needed.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CljhCAC

https://live.paloaltonetworks.com/t5/general-topics/pangp-virtual-adapter-disabled-automatically/td-...

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm5eCAC&lang=en_US

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008UGsCAM

[MP18]

@binhlam94 

Is this happening with one user or all the users?

Is PAN GPS service running under services in windows?

Regards

[nikoolayy1]

I see that I shared the wrong article for Mac. Yes @MP18 is right that this is the first point to check.