07-09-2021 09:12 AM
Hello,
I'm working on excluding Zoom from GlobalProtect. I came across this article
For windows, there is an error, instead of excluding %AppData%\Roaming\Zoom, you just need to use %AppData%\Zoom, as %AppData% already takes you into the roaming folder. With this correction, I'm not seeing any issues on Windows OS
For macOS, I'm not having any success. If I exclude path /Applications/zoom.us.app/Contents/MacOS/zoom.us , the users cannot even join a meeting. They get an "unable to connect" message. I tried removing ".app" from the path. This allows them to connect but I see zoom-meeting (443/8801) traffic going through the firewalls.
I should not this is all without excluding any of the domain names
Has anyone been able to get this to work on macOS?
08-05-2021 07:00 AM
Perhaps something to try, if you go to your GlobalProtect Gateway settings, exclude video traffic without needing to specify application path?
08-05-2021 07:02 AM
@LAYER_8 thanks for the response. I was able to get it working. The issue I was having was due to a sophos limitation. Seems to be fixed in their latest version
09-22-2021 12:43 PM
@securehops Did you remove the application exclusions completely and still have it work? I have noticed my MacOS users are having some issues with the failure to connect until they connect to the VPN for the first time.
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