Exclude Zoom from GlobalProtect

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Exclude Zoom from GlobalProtect

L3 Networker



I'm working on excluding Zoom from GlobalProtect.  I came across this article



For windows, there is an error, instead of excluding %AppData%\Roaming\Zoom, you just need to use %AppData%\Zoom, as %AppData% already takes you into the roaming folder.   With this correction, I'm not seeing any issues on Windows OS


For macOS, I'm not having any success.  If I exclude path /Applications/zoom.us.app/Contents/MacOS/zoom.us , the users cannot even join a meeting.  They get an "unable to connect" message.   I tried removing ".app" from the path.  This allows them to connect but I see zoom-meeting (443/8801) traffic going through the firewalls.


I should not this is all without excluding any of the domain names


Has anyone been able to get this to work on macOS?


L5 Sessionator

Perhaps something to try, if you go to your GlobalProtect Gateway settings, exclude video traffic without needing to specify application path?

Screen Shot 2021-08-05 at 8.59.20 AM.png


Help the community! Add tags and mark solutions please.

@LAYER_8 thanks for the response.   I was able to get it working.  The issue I was having was due to a sophos limitation.  Seems to be fixed in their latest version

@securehops Did you remove the application exclusions completely and still have it work? I have noticed my MacOS users are having some issues with the failure to connect until they connect to the VPN for the first time.

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