External DNS resolution + Globalprotect 5.2.4

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External DNS resolution + Globalprotect 5.2.4

L0 Member

We had Paloalto Globalprotect VPN version 5.0.9 on our environment. We recently upgraded our VPN client to Globalprotect version 5.2.4. Right after then I see issue in resolving external dns as shown below. 

After connecting to globalprotect VPN, When I try to do nslookup for any external website, resolution happens using internal dns server within our network but not through

Moment I disconnect my globalprotect vpn session, I am able to resolve (do nslookup) for public website using google dns.


Has anyone faced this issue and have a solution?


Works not:

C:\Users>nslookup google.com
Server: UnKnown

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** UnKnown can't find google.com: Non-existent domain


Works fine:

C:\Users>nslookup google.com
Server: <internal dns server>
Address: <Internal DNS Server>

Non-authoritative answer:
Name: google.com
Addresses: 2607:f8b0:4004:82a::200e


L7 Applicator

Are you using split tunnel along with app/split tunnel traffic and dns. if so then some bugs were ironed out in 5.2.5.

L0 Member

Did you find a resolution to this? I am experiencing similar issues while attempting to do an nslookup using external DNS servers.


can you go into more detail with client version and GP app setting for split tunnel DNS.

  • 3 replies
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