Global Protect Disconnections

[BChana]

Hi everyone, hope someone can help me out with this. I'm looking into an issue whereby a user suffers frequent drops when connected to Global Protect. Apparently he sits next to the router and Internet is good. Today he reports drops at the following times:

Log for 08:30 (only dropped for a few seconds)

Log for 10:33 (dropped for 5 secs)

Log for 10:44 (1 min drop)

I don't see anything at the first two times but 10:44 is interesting. I see the following:

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(P15856-T15860)Debug(1132): 02/25/22 10:44:20:554 Display the main panel when user click the tray icon.
(P15856-T15860)Debug(3071): 02/25/22 10:44:20:589 Show the main panel.
(P15856-T15860)Debug( 686): 02/25/22 10:44:26:359 Receive inactive message.
(P15856-T15860)Debug( 121): 02/25/22 10:45:00:433 Received data from Pan Service
(P15856-T15860)Debug( 608): 02/25/22 10:45:00:435 Current status is changed to 10.
(P15856-T15860)Debug( 174): 02/25/22 10:45:00:435 username field is not empty. not override the username.
(P15856-T15860)Debug( 203): 02/25/22 10:45:00:435 CPanBaseReceiver::HandleStatus - found discover-ready tag. value = y.
(P15856-T15860)Debug( 210): 02/25/22 10:45:00:435 CPanBaseReceiver::HandleStatus - found cdl-log tag. value = n.
(P15856-T15860)Debug( 274): 02/25/22 10:45:00:435 message type from the service = s
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>status</type>
<status>Restoring VPN Connection</status>
<protocol>IPSec</protocol>
<portal-config-version>4100</portal-config-version>
<error-must-show/>
<error-must-show-level>error</error-must-show-level>
<error/>
<uptime>10202</uptime>
<byte-received>1103354044</byte-received>
<byte-sent>113878618</byte-sent>
<packet-received>1912282</packet-received>
<packet-sent>310376</packet-sent>
<incorrect-packet-received>0</incorrect-packet-received>
<incorrect-packet-sent>0</incorrect-packet-sent>
<server-ip>208.127.55.212</server-ip>
<local-ip>172.31.71.230</local-ip>
<local-ipv6/>
<connect-mode>0</connect-mode>
<product-version>5.2.8-23</product-version>
<product-code>&quot;{8D681217-A782-4C04-A72C-1F36D27118FB}&quot;</product-code>
<portal-status>Connected</portal-status>
<user-name>MunroAL</user-name>
<username-type>regular</username-type>
<state>Restoring VPN Connection</state>
<check-version>no</check-version>
<portal>everland.gpcloudservice.com</portal>
<discover-ready>yes</discover-ready>
<mdm-is-enabled>no</mdm-is-enabled>
<gateway-list name="gateway-list" type="external" user="MunroAL">
<entry>
<gateway>uk-ever.gpoccooyno22.gw.gpcloudservice.com</gateway>
<tunnel>yes</tunnel>
<manual>yes</manual>
<description>UK</description>
<allow-tunnel>yes</allow-tunnel>
<passwd-expire-days>-1</passwd-expire-days>
<priority>1</priority>
<internal>no</internal>
<authenticated>yes</authenticated>
</entry>

(P15856-T15860)Debug( 231): 02/25/22 10:45:00:435 CPanParserWin::responseToUI() is called for status event.
(P15856-T15860)Debug( 393): 02/25/22 10:45:00:435 Receive gps message with type status.
(P15856-T15860)Debug( 88): 02/25/22 10:45:00:435 Client Auth got cleanup.
(P15856-T15860)Info (1578): 02/25/22 10:45:00:435 RSA Integration: Token service is already stopped.
(P15856-T15860)Debug( 325): 02/25/22 10:45:00:435 ===> response sent to GPI = <response><type>status</type><state>Restoring VPN Connection</state><error></error><disabled>no</disabled></response>
(P15856-T15860)Debug(1980): 02/25/22 10:45:00:435 Dialog Status is not connected, and clear the hip messages.
(P15856-T15860)Debug( 624): 02/25/22 10:45:00:435 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug( 624): 02/25/22 10:45:00:435 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug(1988): 02/25/22 10:45:00:435 Dialog Status is going to change from Connected to .
(P15856-T15860)Debug( 624): 02/25/22 10:45:00:570 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug( 624): 02/25/22 10:45:00:570 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug( 686): 02/25/22 10:45:15:659 Receive inactive message.
(P15856-T15860)Debug( 121): 02/25/22 10:45:19:760 Received data from Pan Service
(P15856-T15860)Debug( 608): 02/25/22 10:45:19:763 Current status is changed to 3.
(P15856-T15860)Debug( 174): 02/25/22 10:45:19:763 username field is not empty. not override the username.
(P15856-T15860)Debug( 203): 02/25/22 10:45:19:764 CPanBaseReceiver::HandleStatus - found discover-ready tag. value = y.
(P15856-T15860)Debug( 210): 02/25/22 10:45:19:764 CPanBaseReceiver::HandleStatus - found cdl-log tag. value = n.
(P15856-T15860)Debug( 274): 02/25/22 10:45:19:764 message type from the service = s
<?xml version="1.0" encoding="UTF-8"?>
<response>
<type>status</type>
<status>Connected</status>
<protocol>IPSec</protocol>
<portal-config-version>4100</portal-config-version>
<error-must-show/>
<error-must-show-level>error</error-must-show-level>
<error/>
<uptime>10221</uptime>
<byte-received>1103354044</byte-received>
<byte-sent>113878618</byte-sent>
<packet-received>1912282</packet-received>
<packet-sent>310376</packet-sent>
<incorrect-packet-received>0</incorrect-packet-received>
<incorrect-packet-sent>0</incorrect-packet-sent>
<server-ip>208.127.55.212</server-ip>
<local-ip>172.31.71.230</local-ip>
<local-ipv6/>
<connect-mode>0</connect-mode>
<product-version>5.2.8-23</product-version>
<product-code>&quot;{8D681217-A782-4C04-A72C-1F36D27118FB}&quot;</product-code>
<portal-status>Connected</portal-status>
<user-name>MunroAL</user-name>
<username-type>regular</username-type>
<state>Connected</state>
<check-version>no</check-version>
<portal>everland.gpcloudservice.com</portal>
<discover-ready>yes</discover-ready>
<mdm-is-enabled>no</mdm-is-enabled>
<gateway-list name="gateway-list" type="external" user="MunroAL">
<entry>
<gateway>uk-ever.gpoccooyno22.gw.gpcloudservice.com</gateway>
<tunnel>yes</tunnel>
<manual>yes</manual>
<description>UK</description>
<allow-tunnel>yes</allow-tunnel>
<passwd-expire-days>-1</passwd-expire-days>
<priority>1</priority>
<internal>no</internal>
<authenticated>yes</authenticated>
</entry>

(P15856-T15860)Debug( 231): 02/25/22 10:45:19:764 CPanParserWin::responseToUI() is called for status event.
(P15856-T15860)Debug( 393): 02/25/22 10:45:19:764 Receive gps message with type status.
(P15856-T15860)Debug( 88): 02/25/22 10:45:19:764 Client Auth got cleanup.
(P15856-T15860)Info (1578): 02/25/22 10:45:19:764 RSA Integration: Token service is already stopped.
(P15856-T15860)Debug( 325): 02/25/22 10:45:19:764 ===> response sent to GPI = <response><type>status</type><state>Connected</state><error></error><disabled>no</disabled></response>
(P15856-T15860)Debug( 624): 02/25/22 10:45:19:765 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug( 624): 02/25/22 10:45:19:765 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug(1988): 02/25/22 10:45:19:765 Dialog Status is going to change from to Connected.
(P15856-T15860)Debug( 404): 02/25/22 10:45:19:768 Portal is connected.
(P15856-T15860)Debug( 624): 02/25/22 10:45:19:769 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug( 624): 02/25/22 10:45:19:769 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug( 647): 02/25/22 10:45:20:443 Enter connected display, hide connect button in always-on, hide cancel button.
(P15856-T15860)Debug( 624): 02/25/22 10:45:20:880 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug( 624): 02/25/22 10:45:20:880 CPanBaseConfigMgr::AddPortal - portal everland.gpcloudservice.com is already in list.
(P15856-T15860)Debug(2113): 02/25/22 10:45:20:882 receive resize message from 1, and new height is 243.
(P15856-T15860)Debug(2113): 02/25/22 10:45:20:891 receive resize message from 1, and new height is 243.

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I'm wondering whether there's timeout setting that needs amended. I'd really appreciate any assistance, this one has me a bit stumped.

Would appreciate any assistance provided.

Thanks,

[BalaBWV]

Any solution for this?

I'm also facing the similar issue and users need to disconnect and reconnect again