Global Protect Gateway Client IP Pool Grayed Out

[KAckerman12]

I am attempting to configure a global IP Pool for my gateway, however, the Client IP Pool tab is always grayed out. I followed the documentation and I have tunnel mode enabled with a tunnel interface assigned, yet the tab remains grayed out. Any help is greatly appreciated.

[Mick_Ball · Accepted solution]

The only time i have seen this greyed out is when a range is already set in the Agent\Client Settings\IP Pools

[KAckerman12]

I suspected that may be the case, but wasn't 100% sure. I do already have an IP pool configured under the Client Settings. I will work on recreating the gateway without these settings to see if that works. Thank you for the suggestion.

Edit: Can confirm this is correct. The Client IP Pool tab is available when there are no Client Settings configured.

[ice-quake]

When I attempt to clear the Agent\Client Settings\IP Pools the dialog box won't let me save (hit OK) and the message is "require at least on entry."

[ice-quake]

Turns out you can't modify the existing gateway config to use the "Client IP Pool" - i.e. if you already have a config for Agent\Client Settings\IP Pools you'll need to create a new gateway in order to use the "global" client IP pool.  This needs to be configured first and then the "Client Settings."