Global Protect install error on Surface X with SQ2 processor

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Global Protect install error on Surface X with SQ2 processor

L0 Member

Trying to install Global Protect on a new Surface X Pro and run into the below error.

 

"This installation package is not supported by this processor type. Contact your Product Vendor"

Its a Surface Pro X with Windows 10 64Bit SQ2 processor. Tried installing GlobalProtect64-5.2.5-c84, 5.25, and 5.18 all give me the same error message.

1 ACCEPTED SOLUTION

Accepted Solutions

Cyber Elite
Cyber Elite

@KevinGray,

The GlobalProtect Agent is not available for Win10 ARM devices at the moment. You can use the Windows UWP GlobalProtect app if you have a GlobalProtect subscription, but the actual full client isn't going to work. 

View solution in original post

2 REPLIES 2

Cyber Elite
Cyber Elite

@KevinGray,

The GlobalProtect Agent is not available for Win10 ARM devices at the moment. You can use the Windows UWP GlobalProtect app if you have a GlobalProtect subscription, but the actual full client isn't going to work. 

L0 Member

I have just purchased Paloalto firewalls and have found out all my Surface Pro x cant have the same functionality as my other laptops.  Is there a time frame for SAML and integrating Microsoft MFA ?

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