Global Protect IOS, MACOS

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Global Protect IOS, MACOS

L1 Bithead

I have a problem when trying to connect my devices with ios or macOS operating systems, I get an error in the global protect agent.


Error: "The network connection cannot be accessed or the gateway is not responding.
Please check the network connection and reconnect"

In Windows if it works without problems.

3 REPLIES 3

L1 Bithead

Hi Fipaterm,

Do you use a self sign certificate for GlobalProtect?

I found the issue when using a self sign certificate.

I fixed it by installing that certificate on the macbook or iphone.

 

Thanks,

Tin

Tin Kanitin

How can I install that certificate?

Hi Fipaterm,

On macOS using a Keychain for install a certificate.

https://support.apple.com/en-gb/guide/keychain-access/kyca2431/mac

 

And need to change the value of Secure Sockets Layer (SSL) to Always Trust. 

 

Thanks,

Tin

 

Tin Kanitin
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