03-22-2023 04:37 PM
I have a problem when trying to connect my devices with ios or macOS operating systems, I get an error in the global protect agent.
Error: "The network connection cannot be accessed or the gateway is not responding.
Please check the network connection and reconnect"
In Windows if it works without problems.
04-06-2023 07:10 AM
Hi Fipaterm,
Do you use a self sign certificate for GlobalProtect?
I found the issue when using a self sign certificate.
I fixed it by installing that certificate on the macbook or iphone.
Thanks,
Tin
04-10-2023 08:51 AM
How can I install that certificate?
04-10-2023 10:17 AM
Hi Fipaterm,
On macOS using a Keychain for install a certificate.
https://support.apple.com/en-gb/guide/keychain-access/kyca2431/mac
And need to change the value of Secure Sockets Layer (SSL) to Always Trust.
Thanks,
Tin
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