Global Protect user inactivity timer

[Subodh123]

We are trying to figure out how the Global Protect inactivity timer works?

We have set the inactivity timer to 3 hours but for some reason we don't see the user session log out after 3 hours of inactivity.

Login Lifetime: set for 10 hours

Inactivity timeout : 3 hours

Disconnect on idle: 3 hours

Any suggestions on how to get this working highly appreciated.

[nnaik]

HI @Subodh123 ,

See if following helps:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClxFCAS

Thanks,

Nehal