12-13-2024 08:47 AM
after upgrading to gp client 6.2.6, we are facing authentication failed issue with few users.
user clicks to connect and then embedded browser shows error " authentication failed". log shows " Authentication failed: empty password'"
GPS logs shows the following.
:07:27:816 ----Portal Login starts----
(P6128-T9092)Debug(10551): 12/13/24 14:07:27:816 m_szSavedUserName is
(P6128-T9092)Debug(2804): 12/13/24 14:07:27:816 Failed to open file C:\Users\XXX\AppData\Local\Palo Alto Networks\GlobalProtect\PanPUAC_d9906756b30b9aae23ce0d67273440.dat
(P6128-T9092)Debug(10573): 12/13/24 14:07:27:816 Saml auth
(P6128-T9092)Debug(9565): 12/13/24 14:07:27:816 Return false for saml/cas auth
there is no such file " PanPUAC_ " in the folder. seems cookie is not generated.
not all users are impacted but there are few.
we are running 10.2.7-h18
#globalprotect #SSO #SAML
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