Costa Rica Global Protect users are automatically falling back to the Hong Kong gateway

Hello Team,

We can see the user through STRATA logging services logs that user in Costa Rica regions are automatically connected to the Hong Kong gateway.

Also, we got escalation from client that they have seen Hong Kong users are accessing the URL

Pre-Logon Machine Certificate

Hello All,

My issue is regarding the Machine Certificate selection in the Global Protect Agent.

Background information:

• We are using our own internal PKI (Active Directory). Our CA root has been imported and other systems are known to be working fi

Gateway Unresponsive or unreachable.

Unable to connect to one of our global protect gateways. Debug log of PanGPS attached with its attempt to connect to the gateway. I have checked all the gateway settings, and they match the working gateway, so I am at a loss on what to look for. The

split tunnel

Hi Team,

We are using global protectect and using split tunnel where all LAN traffic gose through global protect and internet traffic through their own ISP

Is it possible to route specific traffic, such as access to https://ab.xyz.com/something/#, th

macOS 15 Seqiuoa

Hello! 

Is there a road map for macOS 15 support? 

Is there a known version of the Global Protect agent that will support macOS 15? 

Thanks, 
James Rodgers

Unable to use GlobalConnect to connect to VPN

I work at Cal State Fullerton, and they use GlobalProtect to let us connect to the VPN when off campus.

Since upgrading to macOS Sequoia 15.0, I can no longer connect to the VPN. GlobalProtect refuses to connect, saying "Connection failed. Could no

PAN-256077 - Fixed-In Code Versions

Hi all, the 10.2.10-h7 and 10.2.10-h5 release notes, advise that PAN-256077 is fixed in both those versions. Could someone advise the 10.2.10 code release this is fixed? Thanks.

GlobalProtect LDAP Prompting for Login Twice

Currently have GlobalProtect configured as such:

Portal:

LDAP Auth Profile (Active Directory)

Gateway:

RADIUS Auth Profile (DUO)

The desire is for users to login with username/password and when successful, be prompted for DUO approval. If a use

GlobalProtect

I have a user that when they try to logon to GlobalProtect they get the logon screen minimized, but if you try to maximize it nothing happens. So they are unable to enter their email address and password.

Screenprint attached

New Surface Pro. Global Protect Ver. 6.2.3-270. Not working.

Yesterday I was setting up a brand new Surface Pro. I ran all updates before installing any apps. I installed GP and I am getting an error "global protect could not connect to the Globalprotect service. Please make sure GlobalProtect service is runni

Macos sequoia 15.0.1 compatible

Hallo, i have a problem that this notif always show up when i succes to log in to global protect and the service doesn't work. Please help me how to handle this?

Globalprotect Palo Alto verification uses credentials from a different connection used before

I am having an unexpected login issue. I am using 2 VPNs with the same GlobalProtect / Palo Alto authentication. The login from one of the account gets stored and is re-used for the other one, so i cannot connect to one of the VPNs at all. I cleared