Globalprotect 5.2.5 popup message

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Globalprotect 5.2.5 popup message

L3 Networker

Hi All,

 

Having just deployed version 5.2.5 when I connect on Globalprotect I get a pop up stating "The network connection is unreliable and GlobalProtect reconnected using an alternate method......". This did not appear before and was not present on 5.2.4. We need version 5.2.5 for O365 split tunneling, there is an issue using 5.2.3 and 5.2.4.

 

I have noticed I'm connecting as SSL even though the gateway is configured for "enable Ipsec" and the rule has Ipsec in it's app field.

 

Is there a way to remove this notification (having looked I can't see anything obvious)? I will shortly be pushing this client out to 3500 users.

 

Regards

 

Adrian

2 ACCEPTED SOLUTIONS

Accepted Solutions

L5 Sessionator

@a.jones 
At this point, disabling IPSEC mode under GlobalProtect Gateway config is the way to remove pop-up.

I already opened ticket and TAC said he will fix the issue in GP 5.2.6, and new option will be available under Agent Configuration in GlobalProtect portal.

Hope this will help you.

 

Regards,

Emr

View solution in original post

L0 Member

Issue: Notification on GP client version 5.2.6 (The network connection is unreliable and global protect reconnected using an alternate method. You may experience slowness when accessing the internet or business application)

 

RCA: Global Protect are receiving notification when the connection falls back from IPSEC to SSL even after disabling the 'display IPSEC to SSL fallback notification' in the portal app configuration

 

Workaround: Till the fixed version is released need to disable the IPSec tunnel in the gateway in GP 5.2.6 or downgrade to GP 5.2.4 where the notification feature is not available.

 

We maybe expect the fix on 5.2.7.

View solution in original post

20 REPLIES 20

L5 Sessionator

@a.jones 
At this point, disabling IPSEC mode under GlobalProtect Gateway config is the way to remove pop-up.

I already opened ticket and TAC said he will fix the issue in GP 5.2.6, and new option will be available under Agent Configuration in GlobalProtect portal.

Hope this will help you.

 

Regards,

Emr

Thanks. I had disabled and it cleared. Pain but I'll have to live with it until next version.

 

Regards

 

Adrian

Thanks for sharing this information Emr

I hope 5.2.6 will be out soon.

 

L5 Sessionator

Hi All,

 

Just to share the latest info with you all.

 

GP Agent v5.2.5-c84 was released instead of v5.2.6.

You can find the addressed issue in release note:

===

https://docs.paloaltonetworks.com/globalprotect/5-2/globalprotect-app-release-notes/gp-app-release-i...

 

GPC-12568

Fixed an issue where, when the Connect with SSL Only option was specified as the GlobalProtect connection setting, the GlobalProtect app displayed the notification The network connection is unreliable and GlobalProtect reconnected using an alternate method. You may experience slowness when accessing the internet or business applications. when the GlobalProtect connection cannot be established as IPSec and then falls back to SSL.

===

 

In addition to above, after you update your content signature, you can find new option in App Configuration under GlobalProtect portal setting, called 'Display IPSec to SSL Fallback Notification'.

Default value is 'yes'

 

Regards,

Emr

 

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