GlobalProtect Connect Button Does Nothing - Failed to decrypt data error

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GlobalProtect Connect Button Does Nothing - Failed to decrypt data error

L0 Member

Hello,

 

I'm getting the following errors and it won't let me connect to our VPN. This is the log I see that keeps repeating. Anybody have any advice?

 

(T2628) 07/17/20 00:07:47:597 Info ( 196): New Connection(127.0.0.1:50289) with socket(1112)
(T2628) 07/17/20 00:07:47:597 Debug( 341): Socket is connected by C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
(T2628) 07/17/20 00:08:12:664 Info ( 374): EVP_DecryptFinal_ex failed
(T2628) 07/17/20 00:08:12:664 Error( 413): Failed to decrypt data
(T2628) 07/17/20 00:08:12:664 Info ( 208): Error processing receive data from client
(T2628) 07/17/20 00:08:12:664 Info ( 214): close client socket
(T2628) 07/17/20 00:08:17:665 Info ( 196): New Connection(127.0.0.1:50295) with socket(1108)
(T2628) 07/17/20 00:08:17:665 Debug( 341): Socket is connected by C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
(T2628) 07/17/20 00:08:42:762 Info ( 374): EVP_DecryptFinal_ex failed
(T2628) 07/17/20 00:08:42:762 Error( 413): Failed to decrypt data
(T2628) 07/17/20 00:08:42:762 Info ( 208): Error processing receive data from client
(T2628) 07/17/20 00:08:42:762 Info ( 214): close client socket
(T2628) 07/17/20 00:08:47:772 Info ( 196): New Connection(127.0.0.1:50296) with socket(1112)
(T2628) 07/17/20 00:08:47:772 Debug( 341): Socket is connected by C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
(T2628) 07/17/20 00:09:02:828 Info ( 374): EVP_DecryptFinal_ex failed
(T2628) 07/17/20 00:09:02:828 Error( 413): Failed to decrypt data
(T2628) 07/17/20 00:09:02:828 Info ( 208): Error processing receive data from client
(T2628) 07/17/20 00:09:02:828 Info ( 214): close client socket

1 REPLY 1

Community Team Member

Just wanted to let everyone know that if they are having any GlobalProtect issues, and need to troubleshoot the issue, our Very own @kiwi has written a great blog all about troubleshooting GlobalProtect.

Be sure to check it out here: 
https://live.paloaltonetworks.com/t5/blogs/dotw-globalprotect-troubleshooting-tips/ba-p/383911

LIVEcommunity team member
Stay Secure,
Joe
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