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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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See the users version of Global Protect in Panorama

I am getting ready to test upgrading GlobalProtect using the "Allow Transparently" option of the upgrade for a small subset of users. I want to verify the upgrade worked from Panorama without reaching out to the user for verification that it worked. I can't seem to locate where I would see the user's client version for GP in Panorama. My initial...

Bo_Olsen by • L0 Member
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  • 3 replies
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Creating self signed Certificate for IOS device 14 and 15 on Palo Alto firewall

Hi Folks, Our GP VPN Portal and Gateway Certificate had expired recently. When we created an new self signed certificate on Palo Alto firewall and mapped it to GP VPN Portal and Gateway. We are able to connect to portal and Gateway and it is working fine for windows and Android device. But when we try to connect to GP Portal through IOS device ...

Resolved! Global Protect install error on Surface X with SQ2 processor

Trying to install Global Protect on a new Surface X Pro and run into the below error. "This installation package is not supported by this processor type. Contact your Product Vendor"Its a Surface Pro X with Windows 10 64Bit SQ2 processor. Tried installing GlobalProtect64-5.2.5-c84, 5.25, and 5.18 all give me the same error message.

GlobalProtect iOS Certificate issue

Hello, I’m in the middle of trying to make a gateway for iOS devices and I’m having an issue. I use MobileIron to push out the config and it uses an MI SCEP cert; I’ve added the MI SCEP CA to the PAN device and set it up as the auth profile. If I only do UN/PW I have no issue but as soon as I add cert requirement, the iPhone GP app has an erro...

COlson by • L2 Linker
  • 2764 Views
  • 1 replies
  • 0 Likes

GlobalProtect Android app stopped working after December Android security update

Anyone else having problems connecting from Android GlobalProtect after the December Android security update?On the firewall I see: Error code 26, Failure to get client configuration.Client message: You are not authorized to connect to GlobalProtect Portal.Android GP version: 5.2.7-5 On the documentation portal I see documentation for 5.3, but i...

Global Protect Portal - authentication with otp and certificate

Dear support, We configured Global Protect portal, also configured two authentication profile, one for AlwaysOn connections, another one for remote access on demand manual user connection with OTP. combine those authentication profiles in authentication sequence.In portal -- authentication tab we add the (authentication sequence) profile name. H...

"The network connection is unreliable and GlobalProtect reconnected..." Message Requirements

Does anyone know what specific requirements cause the message "The network connection is unreliable and GlobalProtect reconnected using an alternate method. You may experience slowness when accessing the internet or business" to appear? Does GlobalProtect sense that the internet speed is below a certain threshold, etc? This is the same error tha...

Issues using Elliptic Curve DSA certificates with GlobalProtect agent

Anyone else come across this? Anyone using ECDSA certs for their GlobalProtect Portal or Gateways? Have you tried non-Windows/MacOS clients? Configuring GlobalProtect Gateways to use ECDSA certs instead of RSA certs breaks everything except Windows, MacOS, and mobile agents. As the SSL cert industry seems to be heading toward deprecating RSA c...

fjwcash by • L4 Transporter
  • 6769 Views
  • 4 replies
  • 0 Likes

Global Protect unresponsive, clicking connect button does nothing

I have several clients that their Global protect (5.2.9) does nothing when they click the connect button. This behavior began with the retirement of Sophos AV. Reinstalling Sophos makes it work again however. Our organization is in the process of retiring Sophos for another AV product. This only affects some machines, most continue to work after...

GP Issue Gateway Fake

Hi, I am facing the issue with Pan GP where I get an error Gateway Fake: Could not connect to the GlobalProtect gateway. Please contact your IT administrator.I tried to remove the certificate and also reinstall it multiple times and delete the Palo alto network file also and re-install the Pan GP but no luck. Uninstall all applications but no so...

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