GlobalProtect connects, but doesn't download client updates on some MACs

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GlobalProtect connects, but doesn't download client updates on some MACs

L0 Member

We've setup a 3220 firewall to transparently download and install the GlobalProtect client to our MAC users. Once the client is Activated it gets pushed and installed on most of our user's MACs. About 25% of them though don't update to the new client, but they all connect.

 

The troubleshooting steps I've seen are mostly for testing the client connection which is not the issue.

 

Is the download and install process logged somewhere?  How is the best way to trace that process?

 

Thanks!

 

 

 

 

 

 

 

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