Since Migrating to PA-460 PAN-OS 10.1.3, from PA-3020 PA-OS 9.1....... SMS-message-based multi-factor authentication (MFA) did not display a prompt to enter the authentication code.
PA-3020 with PAN OS 9.1
Firewall forwards incoming Global Protect authentication Request to Microsoft RADIUS Server with NPS extension for Azure, which allows us to use the following Two Factor Authentication methods
( all four Two Factor methods were working on PA-3020)
- OTP Code generated from Microsoft Authenticator APP or
- Approve Notification on Microsoft Authenticator APP
Over the weekend we migrated to PA-460
Config was migrated between the firewall using config export/import option
Since the migration, PA-460 is works well -- except Global Protect Two Factor (it's working partially)
As of now following two-factor authentication methods are not working
- OTP Code generated from Microsoft Authenticator APP
Users with Global Protect Client do not get the option to enter the SMS verification code or OTP Code generated from Microsoft Authenticator.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!