Since Migrating to PA-460 PAN-OS 10.1.3, SMS-message-based multi-factor authentication (MFA) did not display a prompt to enter the authentication code

[ChirPatel]

Since Migrating to PA-460 PAN-OS 10.1.3, from PA-3020 PA-OS 9.1....... SMS-message-based multi-factor authentication (MFA) did not display a prompt to enter the authentication code.  

PA-3020 with PAN OS 9.1 

Firewall forwards incoming Global Protect authentication Request to Microsoft RADIUS Server with NPS extension for Azure, which allows us to use the following Two Factor Authentication methods

( all four Two Factor methods were working on PA-3020)  

- SMS,

- PhoneCall,

- OTP Code generated from Microsoft Authenticator APP or 

- Approve Notification on Microsoft Authenticator APP 

Over the weekend we migrated to PA-460

Config was migrated between the firewall using config export/import option

Since the migration, PA-460 is works well -- except Global Protect Two Factor (it's working partially)  

As of now following two-factor authentication methods are not working

- SMS

- OTP Code generated from Microsoft Authenticator APP

Users with Global Protect Client do not get the option to enter the SMS verification code or OTP Code generated from Microsoft Authenticator.