01-11-2024 03:50 AM
i have a problem with global protect is happening while I'm connected to it and my device tries to read or write from the server, global protect keeps disconnecting and reconnecting again so it closes my connection but at the natural times, it stays connected without any problems.
Does someone have an explanation or something I can do to avoid this problem?
01-11-2024 05:30 AM
On a client having issues, grab their GlobalProtect debug logs and look for a disconnect reason. A disconnect reason would most likely be found in either the PanGPA or PanGPS log. If you don't identify a disconnect event in those logs I would recommend opening a TAC case to investigate further.
01-11-2024 05:40 AM
I opened the logs and found a disconnect event but i don't understand anything.
what is a tac vase and how i can open it?
01-11-2024 05:42 AM
Through the support portal you can open up a case. Otherwise reaching out to your Palo Sales/Support engineer they should be able to assist as well. Customer Support - Palo Alto Networks
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
