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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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GlobalProtect Disconnection

i have a problem with global protect is happening while I'm connected to it and my device tries to read or write from the server, global protect keeps disconnecting and reconnecting again so it closes my connection but at the natural times, it stays connected without any problems. Does someone have an explanation or something I can do to avoid ...

Ezzat44 by • L0 Member
  • 1755 Views
  • 4 replies
  • 0 Likes

Network Sign-in icon disappears - Endpoint needs to be restarted

Hi, After a User switches User / signs out the Network Sign-in icon tends to disappear leaving just 3 icons at the Windows log in and subsequent staff are unable to connect before login. (restarting the endpoint is the only way to get the icon back) This is causing multiple calls to the Helpdesk. Is there a way (or best practice) to prevent th...

SJOG2023 by • L0 Member
  • 774 Views
  • 0 replies
  • 0 Likes

Internal network to GlobalProtect client communication problem

Hi, I have an issue with traffic from internal to GlobalProtect clients that is not working. Traffic from GP clients to internal works fine. I have set up a security rule to allow any traffic from Internal => GP-VPN It seems I am missing a route or other setting. Interface for GP-VPN: tunnel.2 Local LAN (Internal): 192.168.1.xGP-VPN IP-...

Panoram XML API - remove users from Global Protect

I am trying to figure out how to remove users from Global Protect using Panorama API. This is needed for both users connected to Prisma Access and to local firewalls. Logout_mobile_user from Prisma Access: For Prisma Access, I think I know what is needed but I have a question about defining the user for the Gateway and for the Portal. Logou...

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John_J by • L1 Bithead
  • 1736 Views
  • 1 replies
  • 0 Likes

Global Protect not working MacOS with Xfinity

Hello, I have a few users who have MacOS where GP works everywhere else except on their home Xfinity network, including me on my own Mac when I didn't believe them at first. From what I can tell from the small amount of users, it only affects newer Mac's running Ventura or Sonoma. I have tried 2 different versions of GP clients, 5.2.x (Ventura...

IamgROOT by • L0 Member
  • 3123 Views
  • 2 replies
  • 0 Likes

Resolved! GlobalProtect connecting but shows Gateway IP as the username

I am testing pre logon with GlobalProtect and see an odd behavior with the username showing as the Gateway IP on the GlobalProtect client and on the firewall under GlobalProtect>Gateways>Remote Users. Under Monitor>User-ID it also shows the user as the Gateway IP for the data source vpn-client and souce type globalprotect. I have inst...

post connect vpn

Does running commands from the registry using post connect vpn only support .bat files or is powershell supported? I am running PANOS v11 and GP v6.0.7 If its only .bat files that are supported here, can I call a PowerShell file from within the batch file. Is my config correct? command: c:\scripts\powershell.ps1 context: admin (what's the...

A valid client certificate is required for authentication - PanOS:9.1.16-h3

Hello Team We recently upgraded to 9.1.16-h3 on Dec 15th and we started having issues with Global Protect where users are not able to authenticate using the certificate. We have checked and made sure that the correct with its private key is present in the User's Personal Cert Store and has the correct "subject" in the certificate as well. We k...

PAN OS 9.1.17 Global Protect Issues

I upgraded from PAN OS 9.1.14 to 9.1.17 on Dec 27, 2023 Ever since the upgrade, I have random users that cannot connect through VPN GP at the first time. Some users experience connect disconnect issues as well. Some users are working just fine. We have different GP versions from 5.1 to 6.0 to 6.2 - all have shown the same problem. We authe...

lestrada by • L2 Linker
  • 1877 Views
  • 2 replies
  • 1 Likes

GP VPN fail on iphone ios

Hi, I face with issue GP VPN fail to login on iphone ios 15.8. The error show Portal login, error = The certificate for this server is invalid. You might be connecting to a server that is pretending to be “119.x.x.x” which could put your confidential information at risk. I attached picture as well. anyone face same issue?

Customer Support

very disappointed with Palo Alto services , customer service doesn't pickup the call and they doesn't care about the customer case. day by day services are going worst .

Alraedah by • L0 Member
  • 1091 Views
  • 1 replies
  • 0 Likes
  • 2069 Posts
  • 68 Subscriptions
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