GlobalProtect Security updates for non-customers?

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GlobalProtect Security updates for non-customers?

L0 Member

Is there any way for a company who is not a PaloAlto partner to get GlobalProtect security updates?  For example, a company who provides software support for on-premises envrionments and uses the GlobalProtect client if the customer has a Palo Alto Networks firewall, but does not own any Palo Alto Networks equipment itself?  

 

thank you

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Accepted Solutions

Cyber Elite
Cyber Elite

Person who manages Palo Alto firewall is supposed to keep GlobalProtect updated inside firewall.
Firewall can either transparently upgrade GlobalProtect agents when you connect to VPN or allow manual update.

Check if there is check version button under about tab in GlobalProtect.

Next best option is to log into portal with browser and download whatever is available there.

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011

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1 REPLY 1

Cyber Elite
Cyber Elite

Person who manages Palo Alto firewall is supposed to keep GlobalProtect updated inside firewall.
Firewall can either transparently upgrade GlobalProtect agents when you connect to VPN or allow manual update.

Check if there is check version button under about tab in GlobalProtect.

Next best option is to log into portal with browser and download whatever is available there.

Enterprise Architect, Security @ Cloud Carib Ltd
Palo Alto Networks certified from 2011
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