GlobalProtect VPN fails to launch on Linux [Solved]

[jamesps]

As an Ubuntu desktop/laptop admin at my company, I've had my fair share of gripes with Globalprotect VPN for Linux. So I wanted to share my home-grown fixes for various issues I've encountered.

Yesterday, I encountered another such issue which the developers have kindly created for me.

The issue is that Linux users with a UID > 60000 cannot launch the VPN at all. Why you might ask? Well it's because the gpa.service is hardcoded to fail for UID numbers of a certain range.

Here is the systemd service definition:

# /etc/xdg/systemd/user/gpa.service
[Unit]
Description=GlobalProtect VPN client Agent
ConditionUser=!@system

[Service]
Type=simple
ExecStartPre=/usr/bin/bash -c 'if [ $(id -u) -lt 1000 ] || [ $(id -u) -gt 60000 ]; then exit 1; fi'
ExecStart=/opt/paloaltonetworks/globalprotect/PanGPA start
Restart=on-failure
RestartSec=1
WorkingDirectory=/opt/paloaltonetworks/globalprotect

[Install]
WantedBy=default.target

gpa.service is a systemd service run as the target user and is required for PanGPUI process to launch or to connect to the VPN at all.

As you can see, there is a lovely hardcoded UID range within which the service works as expected.

Unfortunately, if you're like me and use SSSD/LDAP to authenticate/authorise users on your Linux devices, you may have a UID range that's well beyond this limitation. 

Despite raising multiple tickets with PaloAlto in the past for similar client issues, I don't trust them to fix it any time soon.

So the solution for now is to write a systemd drop-in unit to override this limitation: https://www.freedesktop.org/software/systemd/man/latest/systemd.unit.html

Something like below will simply remove the broken logic altogether.

# /etc/systemd/user/gpa.service.d/override.conf
[Service]
ExecStartPre=

Or you can wipe and replace it with a fixed version

# /etc/systemd/user/gpa.service.d/override.conf
[Service]
ExecStartPre=
ExecStartPre=/usr/bin/bash -c 'if [ $(id -u) -lt 1000 ]; then exit 1; fi'

Anyway... I might post more solutions to other problems I've encountered if I'm bored and angry enough at GlobalProtect

[jamesps]

Just to clarify. This is tested on Ubuntu 24.04 LTS with GlobalProtect 6.3.3-674