idle time out doesn't work

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idle time out doesn't work

L0 Member

i've configure idle timeout (10 minutes) on globalprotect gateway, but it's doesn't work.

Can't you help me please about this case ? 

1 accepted solution

Accepted Solutions

L6 Presenter

Better try "Disconnect On Idle" as the timeout is for keepalives(HIP checks) not being send.

 

See:

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClqVCAS

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPgZCAW

 

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClxFCAS

 

 

 

I also found another person with similar issue and better check if something like email client on the computers is not constantly sending data:

 

https://live.paloaltonetworks.com/t5/general-topics/quot-disconnect-on-ideal-quot-not-working-global...

 

View solution in original post

3 REPLIES 3

Cyber Elite
Cyber Elite

@muhammad.rizky,

People generally have a misconception of how this feature actually works. 

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClxFCAS

i've follow the step, for some user it's work, but there are also some users that idle time out is not running.

L6 Presenter

Better try "Disconnect On Idle" as the timeout is for keepalives(HIP checks) not being send.

 

See:

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClqVCAS

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPgZCAW

 

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClxFCAS

 

 

 

I also found another person with similar issue and better check if something like email client on the computers is not constantly sending data:

 

https://live.paloaltonetworks.com/t5/general-topics/quot-disconnect-on-ideal-quot-not-working-global...

 

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