Internet not working after conncted to GlobalProtect. But it is happening only for a particular network provider.

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Internet not working after conncted to GlobalProtect. But it is happening only for a particular network provider.

L0 Member

The Internet does not work once the user connects to two particular network providers. The Global Protect is in the pre-logon method and enforced connection. When disconnected from GP with an admin password, the Internet is working.

With a working network provider, the internet is working, GP is connected, and the user is able to ping Google and 8.8.8.8. But with non-working Internet providers, ping is a request timeout. Please help. Only one user has the issue.

 

GP version 6.0.4.

2 REPLIES 2

L0 Member

Hi Team,

 

Can anyone please help me on this. It is really important for us to find a solution for this issue

Community Team Member

Hi @AnandNandakumar ,

 

Thanks for your question. Can you elaborate on what you mean by non-working internet provider? Do you mean this is a secondary/back-up or a circuit for non-prod traffic? 

LIVEcommunity team member
Stay Secure,
Jay
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