[Let me know reason & workaround] Global Protect Agent ver6.3.3 “PanPUAC_xxx.dat” does not work (auto create or renew, failed to open).

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[Let me know reason & workaround] Global Protect Agent ver6.3.3 “PanPUAC_xxx.dat” does not work (auto create or renew, failed to open).

L0 Member

- Let me know reason why PanPUAC_xxx.dat does not work (auto create or renew, failed to open), after Windows Update, BIOS Update.

- Let me know workaround.

 

-pan_gp_event.log

Ex)

-Failed to open file C:\xxx\Palo Alto Networks\GlobalProtect\PanPUAC_xxx.dat

-Portal status is User authentication failed

-Retry connect failed first time

 

Best regards.

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