macOS Big Sur 11.6.2 - Global Protect 5.2.8-23 - Connected but no internet coming through

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macOS Big Sur 11.6.2 - Global Protect 5.2.8-23 - Connected but no internet coming through

L0 Member

Hello all,

I received from work a MacBook Pro with macOS Big Sur 11.6.2, I've installed the GlobalProtect 5.2.8-23 which is the only one that I had access to, and it seems like whenever I connect the GP, the connection is successful but there is no Internet Connection.

As soon as I disconnect the GP, everything is working.

I searched on the live community and it seems to be something related to the HIP logs or something like that.

Is there a workaround for this or something that I can do, to connect the GP and to work?


Much appreciated all the help!!



L6 Presenter

You need to review your logs and security rules and if VPN tunnel is in a detected VPN Zone then you need to check if your security rules allow traffic from this VPN zone to internet:


Create Interfaces and Zones for GlobalProtect (



You may also review the packet capture drop logs etc.:



LIVEcommunity - Knowledge sharing: Palo Alto checking for drops (rejects ,discards), slowness (laten...



For globalprotect investigation if needed:






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