01-06-2025 03:05 PM
steps to repro issue:
1. run any Mac w Ventura or Sonoma installed
2. run any GP versions for past year (yes this issue remains unresolved that long)
3. click GP icon in your menubar to connect to corp network
4. after auth process - verify you see connected status from GP
5. from a home office, try to load VPN only website (known to work in office) or ping corp domain 10.x.y.z
6. check in with HIP submit button - works sometimes other times a fails for awhile (up to an hour messing around)
7. expected action = site loads / can ping domain
8. actual action = site doesnt load / cant ping domain
8.
01-08-2025 09:55 PM
Hi @C.Chamberlain ,
Can you verify if the GP client is actually assigning you an IP address from the expected VPN pool? Double check with the gateway connection logins as well. Take a look at the GP client logs to ensure the auth process completes successfully. Incomplete auth might prevent the tunnel from fully establishing.
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