Microphone Output With Remote or Robotized Voice Interference

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L0 Member

Microphone Output With Remote or Robotized Voice Interference

Hello I have a problem, I need to work using GlobalProtect to make calls to a Remote Desktop but my clients only listen to interference or robotic voice while I listen to them perfectly, will there be any solution? Thank you

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Community Team Member

Can you explain more please, I think more details are needed here.

Stay Secure,
Joe
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Highlighted
L0 Member

Thanks for your prompt response, my problem is that I must work from home using a remote desktop, but when I use the phone my voice is heard choppy with interference like a robot and difficult for clients to understand, I already exhausted all possible solutions and I They said it may be the globalprotect setting that prevents effective communication

 

Thanks for your prompt response, my problem is that I must work from home using a remote desktop, but when I use the phone my voice is heard choppy with interference like a robot and difficult for clients to understand, I already exhausted all possible solutions and I They said it may be the globalprotect setting that prevents effective communication

Highlighted
Community Team Member

Was this an issue before? Do you think more clients connecting is causing issues?

If so, please look here:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PP3ICAW

 

If I were troubleshooting this, I would start looking at this page for troubleshooting GP

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

 

Here is the resource list with a lot of great resources.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClfXCAS

 

Stay Secure,
Joe
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