03-29-2025 02:17 PM - edited 03-29-2025 02:25 PM
I installed the GlobalProtect client on my Windows 11 computer. But when I try to connect, I get an error message that I don't have anti-malware software installed or enabled. I use Norton 360, but GlobalProtect does not see it. The anti-malware section of the Host Information Profile of the GlobalProtect app settings only identifies Windows Defender (which is disabled since Norton 360 replaces that functionality). Is there any way to get it to see Norton 360?
Based on the information I found online, Norton 360 appears among the supported software. The "tested version" list does not include the latest versions of Norton 360. Does that mean GlobalProtect no longer supports Norton 360, or has it just not been tested?
Any other tips or recommendations?
Versions (as of posting):
04-03-2025 03:12 AM
Hi @BohmanC ,
This seems very similar to existing bug where real-time-protection status for Norton 360 was not detected on GP 5.2.8 / 6.0.3 for macOS 12.6.
This was supposed to be fixed however in GP 6.0.5.
Looks like you might be running into a regression bug of some sort.
I would recommend reaching out to TAC for a confirmation/upgrade path.
Kind regards,
-Kim.
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