saml auth clear user in globalprotect browser

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saml auth clear user in globalprotect browser

L1 Bithead


I manage many GlobalProtect VPN environments. One inparticular annoys me, in its portal configuration it uses the Palo Alto web browser for SAML authentication.  As a result .... because I have used the GP web browser for authentication in the past.... I can't seem to clear the user it tries to authenticate with against other GlobalProtect environments who also are using SAML web browser auth via the GlobalProtect browser.    


Portal address --> SAML AUTH --> AzureAD --> GP Browser popup (stuck with username from previous login).


Unfortunately I don't have the authority to change it to use the user's default browser, which would work around this issue. 


How can I clear the logged in user being used in GlobalProtect web's browser so i can login to different GP saml auth portals?


L2 Linker

We see a similar issue, even when the user clicks the Sign Out button the client will automatically pickup the Windows credentials and automatically connect. We have SSO disabled in the client and Clear Single Sigh On Credentials set to yes.

L0 Member

Have you tried clearing credentials from Workplace Join?

Reset Microsoft 365 Apps for enterprise activation state - Office | Microsoft Docs

L0 Member

You need it delete history data from Internet Explorer(Not Edge), Open Internet Explorer by using windows search bar, Then:




Then, Tick everything below:


You will loose all your Internet Explorer History data though, This one only works for SAML based login.  


L2 Linker

Did you ever get this resolved?  What was the solution?

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