Pa11.0.1 onPa820 in High Avaliability mode.
The antivirus download and install update job has been at the "download in progress" status for several hours.
The last antivirus valid is:4406 -4923 of 31/03/2023.
The following resolution answer does not work
Using the commands you wrote the system accepts:
debug software restart process management-server debug software restart process device-server
and the system accept ok. [The syntax now is ok]
But the both systems does not complete the new antivirus installing commands.
Both the systems remain at the 59% of the progress.
In the last few days I have updated the system by manually restarting the appliances but new antivirus updates appear every day and it is important that PA can install the updates automatically.
The problem appeared only after updating the PA 820 to version 11.0.1.
I have opened a case on PA support and they wrote:
>>PANOS 11 may be prefered for newer firewalls, but with the 820 staying with the prefered 10 version may be better for you until >>Palo recommend to upgrade to 11 for the 820.
>>If this does not work, would you consider downgrading the firmware to 10.2.4-h2? This may be the better choice for your 820.
I have downgrade the firmware to 10.2.4-h2.
I solved in this way.
That is just a workaround, and fortunately, it seems you did not have strong business requirement to run on PAN-OS 11.0.
Would you mind sharing the case number?
PCSNE - CISSP
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Disclaimer : All messages are my personal ones and do not represent my company's view in any way.
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